Privacy Policy

Who we are

Effective date: October 1, 2025
Business name: Ali’s Old To New General Contracting (“Old to New,” “we,” “our,” or “us”)
Website: https://oldtonew.ca/
Contact: info@oldtonew.ca | (778) 861-6482
Location: Surrey, British Columbia, Canada

Ali’s Old to New General Contracting respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, contact us, or use our renovation and contracting services across Greater Vancouver.

This Policy is designed to meet or exceed the requirements of British Columbia’s Personal Information Protection Act (PIPA) and, where applicable, Canada’s PIPEDA. We also include information for residents of the EU/EEA/UK (GDPR) and California (CPRA).

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1) Scope

This Policy applies to:

• Visitors to oldtonew.ca
• Individuals who contact us, request a quote, schedule a consultation, or become our clients
• Vendors, subcontractors, job applicants, and other business contacts

It does not apply to information collected by third-party websites or services that link to or from our site.

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2) What We Collect

We collect only what we need to provide and improve our services. The personal information we collect may include:

Contact & Identity

• Name, phone number, email address, preferred contact method
• Business name and role (for commercial projects)

Project & Site Information

• Service address, property type (e.g., condo, strata, commercial), access instructions
• Plans, measurements, photos/videos of spaces, material preferences, budget, timeline
• Strata/building rules relevant to work

Communications & Preferences

• Messages, emails, call notes, SMS content (including opt-in/opt-out records)
• Testimonials and feedback (with your consent)

Transactional

• Quotes, invoices, payment records (we use third-party processors for payments and do not store full payment card numbers on our systems)

Technical (Website & Analytics)

• IP address, device and browser type, pages viewed, time on site, referring/exit pages
• Cookies and similar technologies (see “Cookies & Tracking” below)

Job Applicants

• Resume, work history, certifications, references, and related details you provide

We may collect information directly from you, from your authorized representatives (e.g., designer, strata manager), from publicly available sources (e.g., permitting portals), and from service providers that support our operations (e.g., analytics, scheduling, payments, CRM).

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3) Why We Collect It (Purposes)

We use personal information to:

• Provide quotes, estimates, designs, and renovation services
• Schedule site visits and manage crews, subcontractors, and material deliveries
• Communicate about your project, appointments, and updates
• Prepare contracts, invoices, warranties, and service records
• Improve our website, services, and customer experience
• Run safety, quality assurance, and training programs
• Comply with legal, tax, insurance, and safety obligations
• With consent, request and publish testimonials, before/after photos, and reviews
• Detect, prevent, and address security or fraud concerns

We will not use your information for purposes that are materially different, unrelated, or incompatible without informing you and obtaining consent where required.

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4) Consent

Where required by law, we rely on your consent (express or implied) to collect, use, or disclose personal information. By contacting us, submitting a form, or using our services, you consent to the handling of your information as described here. You can withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice (see “Your Rights & Choices”).

We may also process personal information without consent where permitted or required by law (e.g., to collect a debt, comply with court orders, or respond to a lawful request by authorities).

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5) Limiting Collection, Use, and Retention

We collect only what is necessary for identified purposes and retain personal information only as long as needed to fulfill those purposes or meet legal, tax, audit, insurance, and record-keeping requirements. For example, business records may be kept for up to seven (7) years or longer where required by law or to establish or defend legal claims. When no longer needed, information is securely deleted, anonymized, or destroyed.

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6) Accuracy

We take reasonable steps to ensure personal information is accurate, complete, and up-to-date. Please let us know if your contact details or project information changes.

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7) Safeguards

We use administrative, technical, and physical safeguards appropriate to the sensitivity of the information, such as:

• Role-based access and need-to-know restrictions
• Secure devices and password standards
• Encrypted connections (HTTPS) for our website
• Reputable third-party tools for payments, email, and document storage

No method of transmission or storage is completely secure. If we discover a privacy breach that creates a real risk of significant harm, we will notify you and any applicable regulator as required by law.

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8) Disclosure to Third Parties

We do not sell your personal information.

We may share personal information with:

• Service providers who help operate our business (e.g., hosting, analytics, CRM, scheduling, payments, email, texting, file storage, call tracking). They are authorized to use the information only as needed to provide services to us and must protect it.
• Subcontractors and suppliers involved in your project (e.g., trades, engineers, designers, delivery and waste removal companies) to coordinate work.
• Professional advisors & insurers (e.g., accountants, auditors, lawyers, insurance claims).
• Authorities when required by law or to protect rights, safety, or property.
• Business transactions (e.g., merger or sale). We will require the recipient to protect the information and use it only for the purposes for which it was collected.

Some service providers may be located outside British Columbia or Canada. Your information may be processed and stored in other jurisdictions and may be subject to the laws of those jurisdictions.

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9) Cookies & Tracking

We use cookies and similar technologies to operate our website and understand how it’s used. Types include:

• Strictly necessary cookies – required for basic site functions and security.
• Functional cookies – remember preferences (e.g., form state).
• Analytics cookies – help us understand site traffic and performance (e.g., page views, time on page).
• Advertising/remarketing cookies – may show ads based on your visits (if enabled).

You can control cookies through your browser settings and, where provided, via our on-site cookie controls. Blocking some cookies may impact site functionality. For analytics/ads tools (e.g., Google Analytics, Google Ads, Meta), you can also use their opt-out mechanisms.

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10) Email, SMS, and Calls

• We may email or text you about quotes, appointments, project updates, invoices, and service information.
• With your consent, we may send occasional promotions or satisfaction surveys. You can unsubscribe using the link in emails or reply STOP to SMS.
• We may use call/SMS routing or tracking to improve customer service and record opt-in/opt-out status.

Standard messaging and data rates may apply.

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11) Photos, Videos, and Testimonials

With your consent, we may capture before/after photos or videos of project areas, as well as testimonials. We take steps to avoid displaying personal items or identifying details without permission. You can withdraw consent for future use at any time; this will not affect materials already published within prior consent unless required by law.

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12) Your Rights & Choices (PIPA / Canada)

Subject to limited exceptions, you have the right to:

• Access your personal information and receive details about how it has been used and disclosed
• Request corrections to inaccurate or incomplete information
• Withdraw consent for future collection, use, or disclosure (where consent is the basis)
• Make a complaint about our privacy practices

We will respond to access requests within the timelines required by law. To exercise your rights, contact us at info@oldtonew.ca or (778) 861-6482.

If we used your personal information to make a decision about you (e.g., accepting a project), we will retain that information for at least one year so you can access it.

You may also contact the Office of the Information and Privacy Commissioner for British Columbia (OIPC) if you are not satisfied with our response.

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13) Additional Information for EU/EEA/UK Residents (GDPR/UK GDPR)

Where GDPR/UK GDPR applies, we process personal data on one or more of the following legal bases:

• Contract (Article 6(1)(b)) – to provide quotes and services you request
• Consent (6(1)(a)) – for optional marketing, testimonials, certain cookies
• Legitimate interests (6(1)(f)) – to improve services, ensure security, prevent fraud
• Legal obligation (6(1)(c)) – tax, accounting, regulatory

You may have additional rights, including data portability, restriction, objecting to processing based on legitimate interests or direct marketing, and the right to lodge a complaint with your local supervisory authority. Where we transfer data outside your region, we use appropriate safeguards where required (e.g., standard contractual clauses).

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14) Additional Information for California Residents (CPRA)

We do not “sell” or “share” personal information as those terms are defined under the CPRA. We disclose limited personal information to service providers for business purposes described in this Policy.

California residents may have the right to know/access, delete, correct, and limit the use of sensitive personal information, subject to exceptions. You can make a request via info@oldtonew.ca or (778) 861-6482. We will verify requests as required by law.

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15) Children’s Privacy

Our website and services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child provided us information, please contact us so we can delete it.

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16) Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices or content. Review their policies before providing any personal information.

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17) Changes to This Policy

We may update this Policy to reflect changes to our practices, technologies, or legal requirements. The Effective date at the top indicates the latest revision. Material changes will be posted on this page and, where appropriate, we will notify you through the website or direct communication.

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18) How to Contact Us

Ali’s Old To New General Contracting
Surrey, British Columbia, Canada
Email: info@oldtonew.ca
Phone: (778) 861-6482
Website: https://oldtonew.ca/

If you have questions, requests, or concerns about privacy, please contact our Privacy Officer at the email above. We’ll respond promptly and within the timeframes required by law.